Note To All Interested Candidates:
Character matters.
Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.
Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork, and Fun. These aren’t just words to us but, are values we push ourselves to work by and inspire in others.
We’re a passionate group of hard-working people, obsessed with sales and service.
We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere.
We don’t see a lean budget as something that holds us back, but something that forces us to be more creative.
We know how fun it feels to win, and love pushing ourselves towards that rush.
As a leading sports-lifestyle distribution company with 45+ years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.
The good news? YOU could be a part of it.
LOCATION: Dorval
REPORTS TO: Warehouse Manager
POSITION SUMMARY
The VAS & Receiving Supervisor is responsible for overseeing inbound receiving, returns processing, and value-added services (VAS) within a fast-paced distribution center environment. This role leads a team consisting of an Order Picker (put-away), Receiving Associate, Returns Associate, and VAS Associates to ensure accuracy, efficiency, and compliance with company standards.
In addition to core responsibilities, this role will act as a back-up support for Order Pool activities as needed. The ideal candidate will foster an agile, team-first environment, ensuring cross-functional collaboration and adaptability to meet changing operational demands.
KEY RESPONSIBILITIES
Team Leadership & Supervision
- Supervise and support a team including Receiving, Returns, VAS Associates, and Order Picker (put-away)
- Assign daily tasks, monitor productivity, and ensure operational targets are met
- Provide coaching, training, and performance feedback to team members
- Promote an agile, collaborative, and team-oriented culture across all functions
- Lead by example in supporting other departments, including stepping in where needed
Receiving Operations
- Oversee inbound shipments, ensuring accurate verification, inspection, and system receiving
- Ensure packing slips and purchase orders are matched and discrepancies are resolved promptly
- Coordinate unloading and staging of goods while maintaining safety standards
- Partner with Purchasing and Customer Service to resolve documentation or shipment issues
Returns Processing
- Supervise high-volume returns processing, ensuring accuracy in inspection, classification, and system entry
- Ensure returned goods are routed correctly (restock, damage, disposal, etc.)
- Identify and escalate recurring issues or discrepancies to improve processes
- Maintain strong communication with Customer Service regarding return authorizations
VAS (Value-Added Services)
- Oversee execution of VAS activities including labeling, tagging, folding, packaging, and ticketing
- Ensure all work meets customer, retail, and quality standards
- Monitor daily production targets and adjust staffing or workflow as needed
- Drive efficiency improvements within VAS processes
Inventory & Put-Away Coordination
- Supervise put-away activities to ensure accurate and timely storage of products
- Ensure proper location management and warehouse organization standards are maintained
Order Pool Support & Cross-Functional Collaboration
- Act as back-up support for Order Pool operations during peak periods or coverage gaps
- Assist in prioritizing and releasing orders to ensure timely fulfillment
- Collaborate closely with outbound and picking teams to maintain workflow balance
- Promote flexibility within the team to support multiple functions as business needs evolve
Operational Excellence & Compliance
- Maintain accurate system transactions within WMS/ERP
- Ensure all work areas are clean, organized, and compliant with health and safety standards
- Identify process improvement opportunities and implement best practices
- Track KPIs related to receiving accuracy, returns processing, VAS productivity, and overall operational flow
Hands-On Support & Cross-Functional Collaboration
- Actively support warehouse operations during peak periods, including unloading trucks, picking, packing, or other tasks as required
- Step into different functions to support team needs and maintain operational flow
- Promote a culture where teamwork and adaptability are prioritized across all departments
- Collaborate closely with Shipping, Picking, and Inventory teams to ensure alignment
Qualifications & Experience
- High school diploma or equivalent required; post-secondary education is an asset
- 2–5 years of experience in warehouse or distribution center operations
- Previous supervisory or team lead experience preferred
- Experience with receiving, returns, VAS, or order management (Order Pool) operations is a strong asset
- Familiarity with WMS/ERP systems
- Forklift License is an asset but not mandatory
Skills & Competencies
- Strong leadership, communication, and team management skills
- Agile mindset with the ability to adapt to changing priorities
- Strong sense of ownership and team-first attitude
- Excellent attention to detail and problem-solving abilities
- Ability to prioritize and manage multiple workflows in a fast-paced environment
- Strong organizational and time-management skills
- Commitment to safety, quality, and continuous improvement
- Proficiency in basic computer systems and data entry
Physical Requirements
- Ability to lift and move products (up to 30 lbs)
- Comfortable standing, walking, and performing repetitive tasks for extended periods
WHY MINT?
Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs
Investing in your future – RRSP matching plus at-source contributions to your TFSA and RRSP
Professional growth support – Dedicated funding for learning and development
Meaningful employee experience – Budgeted activities, events, and services designed to truly engage our team based on real employee feedback
Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews
Exceptional onboarding – A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away