Note To All Interested Candidates:
Character matters.
Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.
Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.
We’re a passionate group of hard-working people, obsessed about sales and service.
We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere.
We know how fun it feels to win, and love pushing ourselves towards that rush.
As a leading sports-lifestyle distribution company with 46 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.
The good news? YOU could be a part of it.
REPORTS TO: Senior Sales Support Manager
LOCATION: Dorval
POSITION SUMMARY
The Sales Support Coordinator plays a key role in delivering exceptional service and operational support to both customers and internal sales teams. Acting as a primary point of contact for the Converse account, this role ensures seamless order execution, resolves customer inquiries efficiently, and supports sales operations across Canada.
This position requires a detail-oriented, proactive individual who thrives in a fast-paced environment and is passionate about improving processes, enhancing the customer experience, and supporting business growth.
ESSENTIAL FUNCTIONS
Responsibilities include, but are not limited to:
- Serve as the Sales Support Coordinator for the Converse account, ensuring a high level of service and operational excellence
- Provide day-to-day sales and operational support across Canada, assisting both the sales team and senior leadership
- Manage order processing with a high degree of accuracy, including proper application of pricing, discounts, and commissions
- Act as a subject matter expert (“power user”) in NuOrder and NetSuite, supporting customers and sales representatives in navigating and using these platforms effectively
- Deliver timely, solutions-oriented support to customers and sales reps, ensuring a smooth and positive experience from inquiry to resolution
- Proactively identify recurring issues and communicate them to the broader operations team to drive continuous improvement
- Review and process return authorization requests, ensuring accuracy and alignment with company policies
- Maintain consistent communication with product and sales teams regarding order updates, delays, and opportunities, ensuring stakeholders are informed
- Collaborate with the Sales Support team to streamline processes and improve operational efficiency
- Participate in regular team meetings to align on priorities, expectations, and continuous improvement initiatives
- Coordinate cross-functionally with sales and operations teams to ensure timely progression of orders from entry to shipment
- Monitor and manage the customer order pipeline, tracking key service metrics and performance indicators
- Utilize and maintain reporting tools to provide visibility to stakeholders on order status, milestones, and performance targets
- Contribute to the development and optimization of processes to enhance service levels and account management
QUALIFICATIONS & SKILLS
- Strong attention to detail and accuracy, particularly in order management and data entry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
- Customer-first mindset with a proactive, problem-solving approach
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Excellent EXCEL skills
- Experience with ERP systems (e.g., NetSuite) and B2B platforms (e.g., NuOrder) is a strong asset
- Strong organizational and time management skills
- Team-oriented with a focus on collaboration and continuous improvement
WHY MINT?
Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs
Investing in your future – RRSP matching plus at-source contributions to your TFSA and RRSP
Professional growth support – Dedicated funding for learning and development
Meaningful employee experience – Budgeted activities, events, and services designed to truly engage our team based on real employee feedback
Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews
Exceptional onboarding – A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away
Hybrid work model – we embrace a balance of in-office & remote work that complements employee wellbeing, collaboration & productivity.