Note To All Interested Candidates:
Character matters.
Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.
Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.
We’re a passionate group of hard-working people, obsessed about sales and service.
We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere.
We know how fun it feels to win, and love pushing ourselves towards that rush.
As a leading sports-lifestyle distribution company with over 50 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.
The good news? YOU could be a part of it.
REPORTS TO: Senior Sales Support Manager
LOCATION: Pointe-Claire (Montréal)
POSITION SUMMARY
As a Key Account Coordinator, you will play a critical role in delivering a seamless and exceptional experience to our key customers and sales partners. You bring a proactive, detail-oriented, and solutions-driven mindset to ensure operational excellence across order management, EDI processes, and account support.
This role is essential in strengthening relationships with major accounts while ensuring accuracy, compliance, and efficiency throughout the order-to-delivery lifecycle.
KEY RESPONSIBILITIES
Responsibilities include, but are not limited to:
- Manage and follow up on bulk orders for major accounts, ensuring accuracy in pricing, quantities, delivery dates, and shipment details
- Act as a liaison between sales, product, and operations teams to confirm order accuracy and timely delivery
- Review and validate incoming customer orders, reconciling them against bulk orders and EDI transmissions
- Process EDI and non-EDI orders, identify discrepancies, and resolve variances in a timely manner
- Develop expertise in the TrueCommerce EDI platform to support efficient order processing and troubleshooting
- Build and maintain strong relationships with key account buyers across multiple departments and product categories
- Collaborate with the Distribution Centre (DC) team to resolve shipment-related issues
- Create and maintain EDI customer mappings (SKU synchronization) to ensure accurate data flow
- Generate and distribute reports for PLMs, sales teams, and key account buyers based on EDI forecasts (weekly)
- Communicate proactively with sales representatives and buyers regarding purchase order discrepancies, availability issues, or changes
- Partner with the IT team to resolve system issues and support ongoing process improvements
- Inform business partners of potential risks such as delays, pricing discrepancies, or inventory shortages
- Manage key account compliance requirements, including adherence to SLAs (Service Level Agreements) and vendor guidelines
- Ensure all processes align with customer compliance standards to avoid penalties or chargebacks
- Investigate and resolve chargebacks, initiating internal reviews as needed
- Work closely with Value-Added Services (VAS) teams to ensure accurate and up-to-date ticketing and order preparation
- Submit Advance Shipment Notices (ASN) and monitor transportation booking processes
- Collaborate with PLMs on price list creation and system uploads
- Issue pick tickets and labels to the warehouse to support order fulfillment
QUALIFICATIONS & SKILLS
- Strong attention to detail with a high level of accuracy in order management and data handling
- Excellent organizational and time management skills, with the ability to manage multiple priorities
- Strong communication and interpersonal skills, with the ability to build relationships across teams and with external partners
- Proactive problem-solver with the ability to identify issues and drive resolution
- Experience with EDI systems (e.g., TrueCommerce, SPS, Orderful) is a strong asset
- Experience with NetSuite and NuOrder strong assets
- Excellent EXCEL skills
- Familiarity with ERP systems and order management processes
- Ability to work in a fast-paced, deadline-driven environment
- Strong understanding of customer compliance requirements and vendor guidelines is an asset
- Team-oriented mindset with a focus on collaboration and continuous improvement
WHY MINT?
Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs
Investing in your future – RRSP matching plus at-source contributions to your TFSA and RRSP
Professional growth support – Dedicated funding for learning and development
Meaningful employee experience – Budgeted activities, events, and services designed to truly engage our team based on real employee feedback
Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews
Exceptional onboarding – A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away
Hybrid work model – we embrace a balance of in-office & remote work that complements employee wellbeing, collaboration & productivity.