IT Systems Administrator

Note To All Interested Candidates:

Character matters.

Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.

We’re a passionate group of hard-working people, obsessed about sales and service.

We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere.

We know how fun it feels to win, and love pushing ourselves towards that rush.

As a leading sports-lifestyle distribution company with over 52 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.

The good news? YOU could be a part of it.

REPORTS TO: Vice President of IT

LOCATION: Pointe-Claire (Montreal)

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POSITION SUMMARY:

We're looking for a motivated IT Systems Administrator who is eager to take ownership of our internal IT operations and grow alongside our business.

This role is ideal for someone early in their IT career who enjoys solving problems, learning new technologies, and taking on projects that make a real impact. You'll have the opportunity to modernize our IT environment while working directly with the VP of IT/IS on strategic initiatives.

If you're someone who likes figuring things out, isn't afraid to take ownership, and enjoys improving how technology supports a business, we'd love to hear from you.

This position is based in Montreal and reports directly to the VP of IT/IS.

ESSENTIAL FUNCTIONS:

IT Infrastructure

• Manage and maintain the company's IT infrastructure, including workstations, printers, networking equipment, wireless access points, and other office technology.
• Monitor the health and performance of IT systems and proactively resolve issues before they impact users.
• Assist with planning and implementing infrastructure improvements and technology refreshes.
• Work with external vendors and service providers when necessary.
• Maintain documentation for infrastructure, network topology, hardware, and standard operating procedures.

Microsoft 365 Administration

• Administer Microsoft 365, including:
  • User accounts
  • Exchange Online
  • Microsoft Teams
  • SharePoint
  • OneDrive
  • Security Groups
  • Licensing
• Improve and maintain Microsoft 365 security and configuration following best practices.
• Assist in implementing new Microsoft 365 features that improve productivity and security.

User Support

• Provide Level 1 and Level 2 technical support for employees.
• Troubleshoot workstation, laptop, printer, browser, peripheral, and software issues.
• Install, configure, and maintain Windows computers and mobile devices.
• Manage user access across business systems following established security procedures.
• Resolve technical issues efficiently while maintaining excellent customer service.

Onboarding & Training

• Prepare and configure equipment for new employees.
• Coordinate onboarding activities including account creation, workstation setup, hardware assignment, and software installation.
• Deliver technology onboarding sessions to new employees.
• Train users on Microsoft 365, company systems, security best practices, and IT policies.
• Coordinate offboarding by removing access, recovering equipment, and ensuring security procedures are followed.

Asset & Inventory Management

• Maintain inventory of all assets.
• Track hardware lifecycle and warranty information.
• Recommend equipment replacements and technology upgrades.
• Coordinate purchasing of IT hardware and software while ensuring inventory levels remain appropriate.

Cybersecurity

• Administer cybersecurity awareness training for employees.
• Monitor training completion and compliance.
• Prepare regular KPI reports showing participation, completion rates, phishing test results, and outstanding training.
• Assist with phishing simulations and user awareness initiatives.
• Help maintain IT security policies and best practices.
• Escalate potential security incidents and coordinate with external security partners when required.

Continuous Improvement

• Identify opportunities to improve IT processes and user experience.
• Recommend new technologies that increase efficiency, reliability, and security.
• Help standardize workstation configurations and deployment procedures.
• Participate in infrastructure projects, office expansions, and technology rollouts.

IT Governance & Policies

• Maintain and continuously improve the company's IT policies, standards, and procedures.
• Ensure technology practices align with company security requirements and industry best practices.
• Develop and maintain documentation for:
  • IT onboarding and offboarding procedures
  • Equipment standards
  • Acceptable Use Policy
  • Password and authentication standards
  • Device management procedures
  • Software installation and approval processes
  • Backup and recovery procedures
• Periodically review existing policies and recommend updates as technology and business needs evolve.
• Assist in internal and external IT audits by maintaining accurate documentation and records.
• Help ensure compliance with software licensing requirements and company IT standards.
• Promote consistency across the organization by documenting repeatable processes and communicating policy updates to employees.

SKILLS AND EXPERIENCE:

Required

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
• Strong understanding of Windows and Microsoft 365.
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi).
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work independently.
• A passion for technology and continuous learning.

Preferred

• Internship, co-op, or personal IT projects.
• Experience with Microsoft 365 administration.
• Experience building or supporting computers.
• Familiarity with Microsoft Entra ID (Azure AD).
• Experience with scripting (PowerShell or Python).
• Home lab, certifications, GitHub projects, or technology portfolio.
• Experience with AI tools to improve productivity and automate repetitive tasks.

WHAT SUCCESS LOOKS LIKE

Within your first year, you'll have opportunities to:

• Take ownership of our workstation deployment and lifecycle management.
• Improve our Microsoft 365 environment by implementing best practices.
• Help modernize our network and internal IT infrastructure.
• Standardize onboarding and offboarding processes.
• Improve our hardware inventory and purchasing processes.
• Build dashboards and KPIs for cybersecurity awareness and IT performance.
• Lead small technology projects from planning through implementation.
• Become the go-to person for internal IT operations while continuously identifying ways to make the business more efficient.

Current Technologies in Use

NetSuite - ERP

HighJump - WMS (Koerber)

TrueCommerce – EDI

SPS Commerce – EDI

Orderful – EDI

NuOrder – B2B

Shopify – B2C

Office 365

WHY JOIN MINT GREEN GROUP?

Mint Green Group is a trusted North American distributor and growth partner for some of the world’s most recognized sports and lifestyle brands. We combine the entrepreneurial pace and accountability of an independent organization with the opportunity to represent iconic global brands.

At Mint Green, we believe in doing the right thing, bringing the right mindset, keeping the bar high, and doing work that makes us proud. If you are excited by the opportunity to take ownership, build strong partnerships, and create a best-in-class Amazon business for Converse in Canada, we would love to hear from you!

Some of what we offer:

• Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs
• Investing in your future – RRSP matching plus at-source contributions to your TFSA and RRSP
• Professional growth support – Dedicated funding for learning and development
• Meaningful employee experience – Budgeted activities, events, and services designed to truly engage our team based on real employee feedback
• Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews
• Exceptional onboarding – A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away
• Hybrid work model – we embrace a balance of in-office & remote work that complements employee wellbeing, collaboration & productivity.

Mint Green Group is committed to providing an inclusive and accessible recruitment experience. Accommodations are available upon request throughout the recruitment process.

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