Note To All Interested Candidates:
Character matters.
Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.
Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.
We’re a passionate group of hard-working people, obsessed about sales and service.
We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere.
We know how fun it feels to win, and love pushing ourselves towards that rush.
As a leading sports-lifestyle distribution company with over 50 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.
The good news? YOU could be a part of it.
REPORTS TO: Director of eCommerce
LOCATION: Dorval (Hybrid)
POSITION SUMMARY
As an eCommerce Customer Experience Coordinator, you play a key role in delivering exceptional service and creating meaningful, positive experiences for every customer interaction.
As the front line of our brands, you are the primary point of contact for customers, ensuring every touchpoint reflects our commitment to excellence. In addition to supporting customer inquiries, you will manage and coordinate custom golf club orders, ensuring accuracy, clear communication, and a seamless order journey from purchase to delivery.
The ideal candidate is proactive, highly organized, and detail-oriented, with a strong customer-first mindset. You communicate clearly, take ownership of challenges, and are motivated to resolve issues efficiently and thoughtfully.
ESSENTIAL FUNCTIONS
Deliver Exceptional Customer Experience
- Respond to customer inquiries in a timely, professional, and personable manner across all communication channels
- Assist customers with product information, order status, shipping updates, and general support
- Take full ownership of customer issues, ensuring resolution from initial inquiry through to completion
- Create positive, personalized interactions that build trust and reinforce brand loyalty
Manage Custom Golf Club Orders
- Communicate with customers to confirm product specifications and order details
- Accurately enter and manage custom orders within internal systems
- Monitor order progress and proactively provide updates to customers throughout the lifecycle
Resolve Order Issues
- Investigate and resolve order discrepancies, fulfillment issues, or customer concerns
- Coordinate replacements, corrections, or exchanges as needed
- Process refunds, credits, or order adjustments in accordance with company policies
- Collaborate with internal teams (warehouse, product, operations) to ensure timely and accurate resolution
Operational & Administrative Support
- Perform regular financial reconciliation between eCommerce platforms and payment systems
- Support order edits or adjustments prior to fulfillment when required
- Identify and flag operational issues or inconsistencies impacting orders or customer experience
- Assist the eCommerce team with administrative tasks and ongoing operational initiatives
SKILLS & QUALIFICATIONS
- 1–3 years of experience in customer service, eCommerce operations, or order management
- Strong customer-first mindset with a passion for delivering exceptional service
- Excellent communication skills (written and verbal) with the ability to handle customer interactions professionally and empathetically
- Highly detail-oriented with strong accuracy in order entry and data handling
- Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment
- Proactive problem-solver with a sense of ownership and accountability
- Comfortable working cross-functionally with internal teams
- Experience with eCommerce platforms (e.g., Shopify) and order management systems is an asset
- Familiarity with payment platforms and reconciliation processes is an asset
- Intermediate Excel skills (data entry, basic analysis) preferred
WHY MINT?
Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs
Investing in your future – RRSP matching plus at-source contributions to your TFSA and RRSP
Professional growth support – Dedicated funding for learning and development
Meaningful employee experience – Budgeted activities, events, and services designed to truly engage our team based on real employee feedback
Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews
Exceptional onboarding – A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away
Hybrid work model – we embrace a balance of in-office & remote work that complements employee wellbeing, collaboration & productivity.